Shipping Policy

Every piece of O.Docent jewelry is thoughtfully crafted and prepared with care. Please review the following information regarding production, shipping, and delivery.

1. Production & Shipping Times

Our jewelry falls into two categories: Ready to Wear and Made to Order.

Ready to Wear
Ready to Wear pieces are in stock and ready to ship. Orders are typically processed and shipped within 2–3 business days.

Made to Order
Made to Order pieces are crafted specifically for you after your order is placed. Production times may vary depending on the design and materials, and estimated production timelines will be provided on the individual product page.

Please note that all production and shipping timelines are estimates and may be subject to slight delays during periods of high order volume.

2. Domestic Shipping

We are pleased to offer complimentary domestic shipping on all contiguous U.S. orders.

• Orders under $1,000: Complimentary UPS Ground shipping.

• Orders of $1,000 or more: Complimentary UPS 3rd Day Select shipping, with a signature required upon delivery.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Once your order has shipped, delivery typically takes 1–5 business days, depending on your location.

3. International Shipping

International shipping options and rates will be calculated at checkout based on your destination.

Please note that international customers are responsible for any applicable duties, taxes, customs fees, or import charges imposed by the destination country.

4. P.O. Boxes

We are unable to ship orders to P.O. Boxes. Please provide a valid physical street address at checkout to ensure successful delivery.

5. Lost, Stolen, or Delayed Packages

We take great care to ensure that every order is securely packaged and shipped. If your package is lost or experiences an issue during transit, please contact us as soon as possible and we will work with the shipping carrier to assist with locating the package or initiating an eligible claim.

Once a package has been marked as delivered to the shipping address provided at checkout, O.Docent is not responsible for packages that are subsequently lost or stolen. We recommend selecting a secure delivery location and monitoring your tracking information to ensure someone is available to receive your order when necessary.

O.Docent is not responsible for delays caused by the shipping carrier, weather conditions, customs processing, or other circumstances beyond our control. However, we will always do our best to assist you in resolving any delivery-related issues.

6. Returns & Exchanges

For information regarding returns and exchanges, please visit our [Return & Exchange Policy].